Returns & refunds

Draft — under review. Contact us with any questions about this policy.

Return window

You can return an unused product in its original packaging within [30] days of delivery for a refund of the purchase price.

How to return

Email info@immovablesolutions.com with your order email and the reason for the return. We’ll send return instructions. [Decide: who pays return shipping — the customer, or us for defects?]

Refunds

Refunds go back to the original payment method within [5–10] business days after we receive and inspect the return.

Pre-orders

You can cancel a pre-order for a full refund at any time before it ships.

Exceptions

[Decide: are custom or institutional orders returnable? Is there a restocking fee on freight orders?]